Every piece is made to order for youHow it works

Help

Questions, answered

If your question isn't here, write to us and we'll help.

Orders

How long until my order ships?
Every piece is printed after you order it, so it takes a little longer than stock off a shelf. We email tracking as soon as it ships.
Can I change or cancel my order?
Write to hello@example.com as soon as you can with your order number. Once printing has started we usually can't change it.
How do I track my order?
Use Track an order with your order number and email, or sign in to your account.

Phone cases

Will the case fit my phone?
Choose your brand and exact model on the product page. We only list the models we make each case for. If yours isn't there, ask us before ordering.
What's the difference between the clear and glass cases?
The hard clear case shows the print on a clear back; the glass case has a glossy glass back with the print edge to edge. Each product page lists its details.

Products and care

How do I care for my mug or tumbler?
Care depends on the exact product, so check its details section. When in doubt, hand washing keeps the print at its best.
Can I upload my own photo or design?
Not at the moment. Every piece carries one of our own artworks.

Delivery and returns

What does delivery cost?
Delivery is shown at checkout before you pay.
What if my order arrives damaged or misprinted?
Write to us with a photo and your order number. See returns & refunds for what we can do.